Automated Debugging (3): tracking the problems - bugzilla

1. What is a problem?

* A problem is a questionable property of a program run
* It becomes a failure if it’s incorrect...
* ...a request for enhancement if missing...
* ......and a feature if normal behavior.

......As some body says: It’s not a bug, it’s a feature! :-)

2. Problem Life Cycle

User / Tester reports it
Vendor / Programmer reproduce it; isolate the circumstances; locate and fix the defects; deliver the fix to user/tester

3. Vendor / User Challenges

Vendor:
* How do I organize the life cycle?
* Which problems are currently open?
* Which are the most severe problems?
* Did similar problems occur in the past?

User:
* Solve my problem!

4. Problem Report / Bug Report / Change Request

* A problem comes to life with a problem report.
* A problem report includes all the information the vendor needs to fix the problem.
* Also known as change request or bug report.

Bad report examples:
* only a description
* a core dump, no circumstance
* zip of hard drive image

What to report
* The product release
* The operating environment
* The problem history
* Expected and experienced behavior
* A one-line summary

ZW's comment:......Maybe a process description is needed: the setup, the process to reproduce (or spontaneous...)?


Memory of my earlier days in IBM R&D center:
After a quick go-thru of the slides, it reminds me of the first two years' work in IBM. RHEL / SLES testers: IO, FileSystem, Networking and many other work. Problem Determination...... and so on.....

* Daily Life with Bugzilla as my homepage
* The most productive bug reporter, and the promotion to problem determiner
* Report a handful of kernel bugs...
* Solved three of them, given credit...... Pride and Dream... You can spend some time to find and write them down
* PIG CAN RIDE!!!...Ladies riding a pig on youtube~~~~~~ :-)
* Journey to Austin, TX...... Many first-time experiences......Many long sighs...
* Many more......

Many other funny videos about pig riding on youtube:~~~~~
* Pig riding and skateboard
* Other pig riding videos




An interesting point here is that Talk-Back Style Bug Reporting and Privacy.... People are very concerned with their privacy nowadays anyway.